When the desk is busy, reservation calls ring out, and some of those guests book somewhere else.
Get a one-page Payback Sheet for your hotels: what unanswered reservation calls cost a year, what answering them returns, and what is left after the cost of the technology.
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Want the background? Check out the Hotels & Lodging industry page.
Example Payback Sheet
Wrenmoor Hotel Group
Reservation calls · two hotels, 220 rooms
What it costs a year
720 lost stays at $330 each
$237,600
What fixing it returns
Profit on $71,280 of recovered stays
$42,768
After the cost of the technology
Pending
Recommendation: Worth pricing. Start with answering every reservation call the desk cannot.
