A homeowner with no heat books whoever answers first.

Get a one-page Payback Sheet for your shop: what missed calls cost a year, what answering every call returns, and what is left after the cost of the technology.

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Example Payback Sheet

Larkhollow Heating and Plumbing

Missed calls · 8 trucks

What it costs a year
270 lost jobs at $500
$135,000
What fixing it returns
Gross profit on $67,500 of recovered jobs
$30,375
After the cost of the technology
Pending
Recommendation: Worth pricing. Start with answering every call.
Alex Breuer
Alex Breuer
Founder and Principal at Nuvoxis
alex@nuvoxis.comLinkedIn

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Where home services companies lose jobs

Two calls at once means one voicemail.The office line is the bottleneck in exactly the weeks you earn the most.
After hours is where emergencies live.Whoever answers at 9 on a Sunday night gets the job, and the after-hours rate that comes with it.
Every empty truck is a day you cannot bill.When demand is there, hiring and onboarding speed decide how many trucks roll.
Big jobs get disputed weeks later.Chargebacks and unpaid invoices are revenue you already earned.
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