New reps are most likely to quit in their first months, before they reach full speed.
Get a one-page Payback Sheet for your center: what attrition costs a year, what keeping more new reps returns, and what is left after the cost of the technology.
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Want the background? Check out the BPO & Contact Centers industry page.
Example Payback Sheet
Tavisham Contact Services
Early-tenure attrition · 200 reps
What it costs a year
70 departures at $7,165 each
$501,550
What fixing it returns
7 fewer departures
$50,155
After the cost of the technology
Pending
Recommendation: Worth pricing. Start with better-fit screening for new hires.
From a study of AI assistance for support reps: “...treated agents with two months of tenure perform just as well as untreated agents with more than six months of tenure.”
